Terms of Service

These Terms of Service (the “Terms”) form a binding agreement between you and Redline HQ, Inc., a Delaware C Corporation (“Redline HQ,” “we,” “us,” or “our”), governing your access to and use of Playbook, the website at consultingplaybook.io, and any related applications, features, and content (collectively, the “Service”). Please read these Terms carefully. By creating an account, purchasing a Pass, or otherwise accessing or using the Service, you agree to be bound by these Terms and by our Privacy Policy and Cookie Policy. If you do not agree, do not access or use the Service.

Agreement to Terms

These Terms constitute the entire agreement between you and Redline HQ regarding the Service and supersede any prior or contemporaneous agreements, understandings, or communications, whether written or oral. Your use of the Service is also governed by any additional terms presented at the time of a specific purchase or feature. In the event of a conflict between these Terms and such additional terms, the additional terms control for that purchase or feature only, and only to the extent of the conflict.

Key Definitions

• “Service” means Playbook, the website at consultingplaybook.io, and any related applications, APIs, and features.
• “User,” “you,” and “your” mean any individual who accesses or uses the Service, whether as a visitor, an individual account holder, or a user provisioned under an Organization License.
• “Content” means any information, text, files, resumes, notes, stories, application data, contacts, images, or other materials made available through the Service, whether by us (“Our Content”) or by you (“Your Content” or “User Content”).
• “Pass” means a paid access tier to the Service, including Explorer (free), Sprint, Season, and Full Cycle, each with the duration and features described at purchase.
• “Organization License” means a bulk license purchased by an employer, school, or similar organization that entitles that organization to allocate seats on the Service to its members.

Eligibility

You must be at least eighteen (18) years of age to create an account or use the Service. By using the Service, you represent and warrant that you are 18 years of age or older, that you have the legal capacity to enter into a binding agreement, and that your use of the Service does not violate any applicable law or regulation. We may suspend or terminate any account we reasonably believe belongs to a person under the age of 18. If you use the Service on behalf of an entity, you represent that you are authorized to bind that entity to these Terms.

The Service

Playbook is an educational and organizational platform designed to help candidates prepare for consulting recruiting. The Service includes tools for case practice, application and deadline tracking, network and outreach management, AI-assisted coaching, firm intelligence, resume analysis, cover letter drafting, and related features. We may add, modify, or discontinue features at any time.

Not professional advice. Playbook is an educational and organizational tool. It is not a career counseling service, an employment agency, a legal or financial adviser, or a professional advisory service. Nothing in the Service constitutes professional advice, and no result — including interviews, offers, or employment — is guaranteed. Firm intelligence, interview reports, and similar materials are informational and may not reflect current conditions at any particular firm.

No affiliation. Playbook is independent and is not affiliated with, endorsed by, sponsored by, or in any way connected to any consulting firm referenced in the Service. All firm names and marks belong to their respective owners and are used solely for identification and educational purposes.

Accounts and Registration

• You must provide accurate, current, and complete information when creating an account and keep that information up to date.
• Each account is personal to a single user. Account sharing, credential sharing, and multi-user access to a single seat are prohibited.
• You are responsible for safeguarding your credentials, for all activities under your account, and for any loss or damage arising from your failure to do so.
• You must notify us immediately at hello@consultingplaybook.io of any actual or suspected unauthorized access to your account.
• We may refuse registration, suspend, or terminate any account that we reasonably believe violates these Terms, is fraudulent, or poses a security risk.

Passes, Subscriptions, and Billing

• The Service offers multiple Passes. The Explorer tier is a free access tier with limited features. Paid Passes include Sprint, Season, and Full Cycle, each with the duration, features, and price described at checkout.
• All payments are processed by Stripe, our third-party payment processor. By purchasing a Pass you also agree to Stripe’s terms and privacy notices. Redline HQ does not store your full card number, CVC, or bank account information.
• All prices are in United States Dollars (USD) and are exclusive of applicable taxes, which will be added at checkout where required. Prices and features are subject to change; changes apply to future purchases and, for recurring subscriptions, to future renewal periods after notice.
• Passes are personal, non-transferable, and expire at the end of their stated term.
• Passes are purchased on a one-time basis and do not auto-renew unless auto-renewal is expressly disclosed at the time of purchase. If a Pass is offered as an auto-renewing subscription, you may cancel future renewals at any time from your account settings.

Refund Policy

• 15-day refund window. You may request a full refund of a paid Pass within fifteen (15) days of the original date of purchase, for any reason.
• No refunds after 15 days. After fifteen (15) days from the date of purchase, all fees are non-refundable for any reason, including unused time on the Pass.
• Organization Licenses. Organization Licenses are refundable within fifteen (15) days of purchase only if no seats have been allocated. Once seat allocation begins, the license is non-refundable.
• How to request a refund. Email hello@consultingplaybook.io from the address associated with your account. Approved refunds are processed to the original payment method, generally within ten (10) business days.
• This refund policy does not limit any non-waivable statutory refund or cancellation rights you may have under applicable law.

Promotional Codes

• Promotional codes are limited to one code per account and one code per person unless the code’s stated terms provide otherwise.
• Promotional codes are non-transferable, have no cash value, cannot be redeemed for cash, and cannot be combined with other offers unless expressly permitted.
• We may revoke promotional access obtained through fraud, abuse, or violation of these Terms without notice and without refund.
• Access provided under a promotional code converts to the free Explorer tier at expiration unless you purchase a Pass.

Referral Program

• Each account is issued a personal referral code. Only one referral code per account is permitted.
• A user who signs up using a valid referral code and makes their first qualifying purchase receives a discount of $20 USD off that first purchase, subject to the terms displayed at the time of the offer.
• Referrer rewards are recognition-based and may include tier titles, badges, or physical items provided at our discretion. Referrer rewards have no cash value, are non-transferable, and are not redeemable for cash or credit.
• Self-referral, the creation of fake accounts, the use of misleading marketing, and other forms of referral fraud are prohibited and will result in forfeiture of referral benefits and may result in account termination.
• We may modify, suspend, or end the referral program at any time. Changes apply prospectively and do not affect referrals that have already been credited.

Organization Licenses

• Organization administrators may allocate seats only to bona fide members of their organization (for example, current students of a school or current employees of an employer).
• Administrators are responsible for the accuracy of seat allocation and for revoking seats when a member leaves the organization.
• Seats are non-transferable between organizations. If a member leaves an organization, that member’s continued access requires a new seat or a personal Pass.
• Organization administrators do not receive access to individual member activity data such as cases practiced, scores, applications, contacts, stories, or resume content. See the Privacy Policy for details.
• Organization Licenses expire on the stated end date. Upon expiration, member access reverts to the free Explorer tier.
• Additional seats may be purchased during the license term at the original per-seat rate, subject to availability and any pricing terms confirmed at the time of purchase.

AI-Generated Content

• The AI Coach, resume analysis, cover letter drafts, fit story feedback, firm briefs, and similar features generate output using artificial intelligence.
• AI outputs may contain errors, inaccuracies, omissions, or outdated information. Outputs about specific firms, roles, or people may be incomplete or wrong.
• AI outputs are not professional advice of any kind, including career, legal, financial, medical, or employment advice.
• You are solely responsible for reviewing, editing, and verifying AI outputs before relying on them, submitting them to any third party, or using them to make any decision.
• We make no warranty regarding the accuracy, completeness, reliability, or fitness for any particular purpose of AI-generated content, and we disclaim all liability arising from your use of it.
• We do not train third-party AI models on your personal content. Prompts and responses may be transmitted to upstream AI providers solely to generate a response.

Voice Input

When you enable voice input, your speech is transcribed in real time by ElevenLabs Scribe. No audio recordings are created or stored by Redline HQ or, per ElevenLabs’ streaming transcription flow, by ElevenLabs. By enabling voice input, you consent to this real-time transcription and represent that you have obtained any consents required from other participants if you are in a jurisdiction that requires multi-party consent to record or transmit speech. The resulting transcribed text is treated as Your Content under these Terms.

User Content and License

You retain all ownership rights in Your Content, including resumes, fit stories, notes, application data, contacts, and any other content you upload or create in the Service. You are solely responsible for Your Content and for the consequences of submitting it.

You grant Redline HQ a limited, non-exclusive, worldwide, royalty-free license to host, store, reproduce, transmit, display, and process Your Content solely to the extent necessary to provide, secure, and support the Service for you. This license terminates when you delete Your Content or your account, except (a) to the extent Your Content has been shared with other users at your request, and (b) as necessary to satisfy our legal obligations or as described in the Privacy Policy (for example, backups purged on the schedule described there).

We do not train third-party AI models on Your Content. You represent and warrant that you own or have all rights necessary to upload Your Content and that Your Content does not violate any law, contract, or third-party right, including intellectual property, privacy, or publicity rights.

Intellectual Property

The Service, including all software, source code, case content, frameworks, templates, design, graphics, text, and other materials provided by us (collectively, “Our Content”), is owned by Redline HQ or its licensors and is protected by copyright, trademark, and other intellectual property laws.

Subject to your compliance with these Terms and payment of applicable fees, we grant you a limited, personal, non-exclusive, non-transferable, non-sublicensable, revocable license to access and use the Service and Our Content solely for your own recruiting preparation. You may not:

• Copy, redistribute, publish, sell, sublicense, or otherwise commercialize any part of Our Content.
• Create derivative works of Our Content or use it to build, train, or improve any competing product, dataset, or model.
• Remove, alter, or obscure any copyright, trademark, or other proprietary notices.

The names “Playbook,” “consultingplaybook.io,” “Redline HQ,” and associated logos and marks are trademarks of Redline HQ, Inc.. You may not use them without our prior written consent. All rights not expressly granted in these Terms are reserved.

Acceptable Use

You agree not to, and not to permit any third party to:

• Share or transfer your account, credentials, or a licensed seat.
• Access the Service by any automated means, including scrapers, crawlers, bots, or headless browsers, except as expressly permitted by us in writing.
• Reverse engineer, decompile, disassemble, or otherwise attempt to derive the source code, algorithms, or underlying models of the Service, except to the extent this restriction is prohibited by applicable law.
• Circumvent, disable, or interfere with security, authentication, rate limiting, or content-protection features of the Service.
• Resell, sublicense, or redistribute the Service, Our Content, or licensed seats to any third party.
• Upload or transmit any virus, malware, or other malicious code, or use the Service to launch a denial-of-service or similar attack.
• Use the Service to harass, defame, threaten, or otherwise harm any person.
• Misrepresent your affiliation with any firm, school, employer, or organization, or provide false or misleading information at signup, verification, or purchase.
• Interfere with any other user’s ability to use and enjoy the Service.
• Use the Service in violation of any applicable law, regulation, or third-party right.

Termination

You may delete your account at any time from Settings or by emailing hello@consultingplaybook.io. On deletion, your license to use the Service ends and your data is handled as described in the Privacy Policy.

We may suspend or terminate your access to all or part of the Service, with or without notice, if we reasonably believe you have violated these Terms, engaged in fraud or abuse, created a risk to the Service or its users, or if required to do so by law. For serious violations, we may terminate without prior notice and without refund. On termination, all rights and licenses granted to you under these Terms end, and any provisions that by their nature should survive termination (including Intellectual Property, User Content and License, Disclaimers, Limitation of Liability, Indemnification, and Dispute Resolution) will survive.

Disclaimers

THE SERVICE, INCLUDING OUR CONTENT AND ALL AI-GENERATED CONTENT, IS PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, WE DISCLAIM ALL WARRANTIES, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT, AND ANY WARRANTIES ARISING OUT OF COURSE OF DEALING OR USAGE OF TRADE.

• We do not warrant that the Service will be uninterrupted, timely, secure, or error-free.
• We do not warrant any particular recruiting outcome. Interviews, offers, callbacks, employment, and career progression depend on factors outside our control, including your effort, market conditions, and each firm’s decisions.
• Firm intelligence, interview reports, and similar materials are user-submitted or AI-generated. They are not verified by the firms referenced and may be incomplete, outdated, or inaccurate.
• Playbook is not affiliated with, endorsed by, or connected to any consulting firm referenced in the Service.

Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT WILL REDLINE HQ, ITS AFFILIATES, OR ITS OR THEIR RESPECTIVE OFFICERS, DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUES, DATA, GOODWILL, BUSINESS OPPORTUNITIES, INTERVIEWS, OFFERS, OR EMPLOYMENT, ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE, WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR ANY OTHER THEORY, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

OUR TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE WILL NOT EXCEED THE GREATER OF (A) THE AMOUNTS YOU PAID US IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM OR (B) ONE HUNDRED U.S. DOLLARS ($100).

Some jurisdictions do not allow the exclusion or limitation of certain damages. In those jurisdictions, our liability is limited to the fullest extent permitted by law.

Indemnification

You agree to defend, indemnify, and hold harmless Redline HQ and its affiliates, and each of their respective officers, directors, employees, and agents, from and against any claims, damages, liabilities, losses, costs, and expenses (including reasonable attorneys’ fees) arising out of or related to (a) Your Content, (b) your use of the Service, (c) your violation of these Terms, or (d) your violation of any law or third-party right. We reserve the right to assume the exclusive defense and control of any matter otherwise subject to indemnification, in which case you agree to cooperate with our defense.

Dispute Resolution

• Informal resolution first. Before filing any claim, you agree to contact us at hello@consultingplaybook.io and negotiate in good faith for at least thirty (30) days to resolve the dispute informally.
• Governing law. These Terms and any dispute arising out of or related to them or the Service are governed by the laws of the State of Delaware, United States, without regard to its conflict-of-laws principles.
• Venue. Any action or proceeding arising out of or related to these Terms or the Service must be brought exclusively in the state or federal courts located in the State of Delaware, United States, and each party consents to the personal jurisdiction of those courts.
• Class action waiver. To the fullest extent permitted by law, you and Redline HQ agree that each may bring claims against the other only in your or its individual capacity, and not as a plaintiff or class member in any purported class or representative proceeding.

Changes to These Terms

We may update these Terms from time to time. If we make material changes, we will notify you by email or through an in-product notice at least fourteen (14) days before the changes take effect, unless a shorter period is required by law or is necessary to address an urgent security, legal, or regulatory issue. Your continued use of the Service on or after the effective date constitutes acceptance of the updated Terms. If you do not agree, you must stop using the Service before the effective date and may delete your account.

General Provisions

• Entire agreement. These Terms, together with the Privacy Policy and any additional terms presented at the time of a specific purchase or feature, constitute the entire agreement between you and Redline HQ regarding the Service.
• Severability. If any provision of these Terms is held invalid or unenforceable, that provision will be enforced to the maximum extent permitted, and the remaining provisions will remain in full force and effect.
• No waiver. Our failure to enforce any right or provision of these Terms will not be considered a waiver of that right or provision.
• Assignment. You may not assign or transfer these Terms or any rights under them without our prior written consent. We may assign these Terms in connection with a merger, acquisition, reorganization, or sale of assets, or by operation of law.
• Force majeure. We are not liable for any failure or delay in performance caused by events beyond our reasonable control, including acts of God, natural disasters, war, terrorism, civil unrest, labor disputes, internet or utility outages, government action, or third-party service failures.
• Notices. We may provide notices under these Terms by email to the address associated with your account or by posting a notice in the Service.
• Relationship. Nothing in these Terms creates any agency, partnership, joint venture, or employment relationship between you and Redline HQ.

Contact

Redline HQ, Inc.
State of Delaware, United States
Email: hello@consultingplaybook.io